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Charlotte-Douglas - CLT

Charlotte, NC

Global Entry Interview and Appointment Guide

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How to find a Global Entry Appointment

For the most up to date information regarding the Global Entry Program visit the official Global Entry Website

Global Entry is a program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification, and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

1. Submit your application

The first step to obtaining Global Entry is to submit an online application through the Trusted Traveler Programs (TTP) website. Ensure you provide accurate information and complete all required fields. The application includes personal information, passport details, employment history, and travel history.

2. Wait for Conditional Approval

After submitting your application, CBP will review it to determine your eligibility for Global Entry. If your application is conditionally approved, you'll receive a notification via your TTP account. This approval does not guarantee enrollment but indicates that you have met the initial criteria.

3. Schedule Your Interview

Once conditionally approved, log in to your TTP account to schedule your Global Entry interview. You'll need to select a convenient enrollment center and appointment time. Interview locations vary, with many available at major airports and other designated sites across the country. It's essential to schedule your interview as soon as possible to secure your preferred date and time.

4. Wait for Final Approval

Attend your scheduled Global Entry interview at the designated enrollment center. During the interview, a CBP officer will verify your identity, review your application, and ask questions related to your travel history and eligibility. After a successful interview, you'll typically receive final approval for Global Entry within a few days.

Charlotte-Douglas

Charlotte-Douglas International Airport

5501 Josh Birmingham Parkway

Charlotte, NC 28208

Phone Number

Directions

The Charlotte CBP Global Entry Enrollment Center is in the International Arrivals Area, on the lower level; the closest parking is the hourly parking deck. Upon entering the terminal, via the Skywalk from the fifth floor of the hourly parking deck, go down two levels for Arrivals. Look for the “Snap food on the go” vending machines at the end of the hallway. Once there, head to the right where you will see a sign for “Bag Claims E.” Continue to walk straight until you see the large sign that says “All Arriving International Flights.” Turn left and proceed down the hallway that says, “Arriving International Flights DO NOT ENTER.” At the end of the hallway, before the double doors, there will be a freestanding Global Entry sign pointing toward the office on the right. NOTE: Charlotte Douglas Airport is currently under construction; if you have been to the enrollment center in the past, things are drastically different. Please excuse the appearance on your walk to the office.

Notes

Please visit the airport’s website at www.cltairport.com for detailed parking information; the closest parking is the Hourly lot as it is directly across from the building. NOTE: The Charlotte CBP Global Entry Enrollment Center does not validate parking. Masks are optional. Passport and Driver's License/ Proof of Residency are required.