The Douglas Enrollment Center sits inside the CBP Commercial Facility at the Raul H. Castro Port of Entry, on the Arizona-Mexico border across from Agua Prieta, Sonora, serving southeastern Arizona including Bisbee. Unlike many enrollment centers, Douglas accepts walk-ins during its posted business days, though a scheduled appointment is still the more reliable route. Confirm the office on Google Maps before you head over, and don't rely on GPS for the last stretch: it can direct you across the border into Mexico instead of to the commercial facility.
No available appointments at Douglas Enrollment Center?
As one of the few enrollment centers on this stretch of the Arizona border, appointment slots here can be scarce relative to regional demand. Rather than refreshing the Trusted Traveler Programs site by hand, savvy travelers set up Snapslot to send a real-time text the moment a cancellation opens up, so they can grab it before anyone else does.
Knowing the Global Entry Application Process
- Submit Your Application: Create a Trusted Traveler Programs account and submit the Global Entry application with the fee.
- Await Conditional Approval: CBP reviews your background before clearing you to schedule an interview.
- Schedule Your Interview: If nothing is open, Snapslot can alert you the moment a cancellation appears. Walk-ins are accepted during posted business days, but a confirmed slot avoids a wasted trip.
- Attend Your Interview: A CBP officer reviews your documents and travel history in person. Report to Office #1304, adjacent to the Commercial Processing Office. If you can't make it, call or log into your account to reschedule.
- Await Final Approval: Most applicants hear back shortly after the interview.
Preparing for your interview
Bring your passport, plus your conditional approval letter and a list of every country you've visited in the last five years. The interview is largely an honesty check, so answer plainly. Dress professionally, as you would for any appointment with a federal officer.
Getting to your appointment
Parking at Douglas Enrollment Center
A parking lot at the Raul H. Castro Port of Entry was completed through a partnership between CBP, the GSA, and the city of Douglas, giving visitors a dedicated place to park at the crossing.
Taking Public Transit to Douglas Enrollment Center
There's no meaningful public transit to this border crossing. From Pan American Avenue, turn left on 3rd Street, right on H Avenue, then right on 1st Street; the gated commercial facility sits just past the intersection with Customs Avenue. Approach the security guard at the entry gate once you arrive.
No available appointments?
Check the Trusted Traveler Programs site directly for current hours and openings, or let Snapslot watch it for you. This office runs limited weekly days rather than a full schedule, so it's worth confirming before you drive out.
Skip the manual refreshing: Snapslot texts you the moment a Douglas cancellation opens up.