The Lansdowne enrollment center sits on Hill Island, on the Canadian span of the Thousand Islands Bridge, inside the CBSA Port of Entry building just south of Highway 401 and the town of Lansdowne, Ontario. It serves travelers from Gananoque and Kingston, Ontario on the Canadian side, and from Watertown and the broader Thousand Islands region of New York on the U.S. side. This crossing is unusual among enrollment centers: it's actually two stops on either end of the same bridge, one in Canada and one in the United States, and which stops apply to you depends on which program you're enrolling in.
No available appointments at Lansdowne (Thousand Islands Bridge)?
If you're applying for Global Entry only, your interview happens at the Alexandria Bay, NY Port of Entry on the U.S. side, not here in Lansdowne, so that's the appointment slot worth watching closely. Rather than refreshing the Trusted Traveler Programs site by hand, savvy travelers set up Snapslot to send a real-time text the moment a cancellation opens up at either side of the crossing, so they can grab it before anyone else does.
Knowing the Global Entry Application Process
- Submit Your Application: Create a Trusted Traveler Programs account and submit the Global Entry application with the fee.
- Await Conditional Approval: CBP reviews your background before clearing you to schedule an interview.
- Schedule Your Interview: Global Entry-only applicants schedule a single interview at the Alexandria Bay, NY Port of Entry. NEXUS applicants schedule two: first at the Lansdowne CBSA Port of Entry in Canada, then at Alexandria Bay in the U.S., and both must be completed to finish enrollment. If nothing is open, Snapslot can alert you the moment a cancellation appears.
- Attend Your Interview: A CBP or CBSA officer reviews your documents and travel history in person. Bring proof of your appointment along with every original document you used on your application.
- Await Final Approval: Most applicants hear back shortly after the interview.
Preparing for your interview
Bring proof of citizenship (birth certificate, valid passport, or enhanced driver's license), proof of employment such as a pay stub or company ID, and every other original document you listed on your application; photocopies aren't accepted. If you have a criminal record or a pardon, bring the related court or pardon paperwork. The interview is largely an honesty check about your travel history, so answer plainly and dress professionally, as you would for any appointment with a federal officer.
Getting to your appointment
Parking at Lansdowne (Thousand Islands Bridge)
For the Canadian-side NEXUS interview, take Highway 401 to Exit 661, then Highway 137 South across the Canadian span of the Thousand Islands Bridge onto Hill Island. Once off the bridge, proceed to the CBSA Port of Entry; Duty Free is on the right, and NEXUS parking is in the designated area on the left. The enrollment center is on the 2nd floor. For the Global Entry interview at Alexandria Bay on the U.S. side, see the Alexandria Bay Port of Entry guide for the specific driving route and parking process, since the two crossings are handled separately. Confirm the Lansdowne side on Google Maps before you leave.
Taking Public Transit to Lansdowne (Thousand Islands Bridge)
There's no public transit to either side of this crossing, so plan to drive or arrange a rideshare from Gananoque or Kingston, Ontario, or from Watertown, New York. If you're flying in, Ottawa Macdonald-Cartier and Syracuse Hancock International are the nearest major airports, each roughly one to two hours away by car.
No available appointments?
Check the Trusted Traveler Programs site directly for openings, or let Snapslot watch it for you.
Skip the manual refreshing: Snapslot texts you the moment a cancellation opens up at Lansdowne or Alexandria Bay.