The Global Entry enrollment center at Memphis International Airport sits inside the terminal next to the Delta ticketing area, between concourses B and C on the main departure level. It is the closest enrollment center for travelers across Shelby County, including Germantown, Bartlett, Collierville, and Cordova, and it also serves nearby DeSoto County towns just across the state line in Mississippi, such as Southaven and Olive Branch.
Because the office sits between B and C rather than in its own dedicated wing, the easiest reference point is the Delta ticketing counters on the departure level; the enrollment center is a short walk from there. You can preview the terminal on Google Maps or check the departure-level entrance on Google Street View before you go.
CBP's own guidance for this location is worth reading closely: the main CBP hours page is not always accurate for anyone hoping to walk in for an unscheduled appointment, so treat scheduling through ttp.dhs.gov as the reliable source rather than relying on a posted hours figure.
No available appointments at Memphis International Airport?
An empty calendar at MEM is common rather than a sign anything is wrong. This is the only Global Entry enrollment center serving the Memphis metro plus a slice of north Mississippi, so competition for openings is real, and most slots appear when someone else cancels rather than when a new block is released. Instead of reloading the government site by hand throughout the day, many travelers use Snapslot to get a text the instant a cancellation opens up here.
Knowing the Global Entry application process
Whether this is your first application or a renewal, the steps are the same:
- Submit your application: create an account on the Trusted Traveler Programs site, complete the Global Entry application, and pay the non-refundable fee.
- Await conditional approval: CBP reviews your application and background. Once conditionally approved, you can schedule an interview.
- Schedule your interview: usually the hardest step, since Memphis is the only option for a wide area. Snapslot alerts as soon as you are conditionally approved can help you land a cancellation well before the next open date on the calendar.
- Attend your interview: arrive with your documents for a short conversation with a CBP officer between concourses B and C.
- Await final approval: most applicants hear back shortly after the interview, with cards arriving by mail within a couple of weeks.
Preparing for your interview
Bring your passport and any applicable documents, as CBP specifically notes for this location. Bring a second form of ID and your conditional approval letter as well, and if you are a lawful permanent resident, bring your green card. Interviews are not conducted without valid documents.
Be ready to talk through the countries you have visited over the last five years. The interview doubles as an honesty check, comparing what you wrote on your application against your history and how you answer in person, so answer plainly and do not guess at dates you are unsure of. Dressing reasonably professionally, while not required, tends to make the appointment go more smoothly.
Skip the manual refresh. Snapslot watches Memphis's Global Entry calendar and texts you the moment a cancellation opens.
Getting to your appointment
Memphis International Airport is a manageable, mid-sized airport, so getting from your car or a rideshare to the departure level is generally straightforward.
Parking at Memphis International Airport
Use the Main Terminal Garage for short-term parking, which puts you closest to the main terminal and every concourse, including the B/C area near the enrollment center. The first half hour is typically free in every lot, which is often enough time for a quick in-and-out interview if your appointment runs efficiently.
Taking public transit to Memphis International Airport
The Memphis Area Transit Authority runs bus route 28 between the airport and the William Hudson Transit Center downtown, with a stop on the inner commercial drive at the baggage level, marked with bright orange MATA signage. It is an affordable option but takes roughly 50 to 55 minutes each way, so build in real buffer time if you plan to rely on it for an appointment. Rideshare pickup is available outside Terminals A, B, and C on the outer commercial drive and typically runs about 15 minutes from central Memphis. If you are coming from Germantown, Bartlett, Collierville, or Cordova, a rideshare straight to the terminal is usually the more reliable choice for an interview, especially an early one. Since walk-ins are not reliably accommodated, arriving on time for your scheduled slot matters more than usual here.
No available appointments?
If Memphis's calendar looks empty, you have a few real options beyond waiting:
- Enrollment on Arrival: if you are flying internationally into a participating airport, you may be able to complete your interview upon arrival instead of booking a separate appointment. Check the current list of participating airports against your itinerary.
- Refresh the TTP site yourself: some travelers still check the official scheduler multiple times a day, since cancellations can appear at almost any hour.
- Set up Snapslot alerts: instead of watching the scheduler yourself, get a text the instant this location has an opening.
Remember the detail that trips people up here: the posted CBP hours page is not always current, so treat the Trusted Traveler Programs scheduler itself as the source of truth rather than a number you find elsewhere. Bring every document listed on your conditional approval letter, and note that each additional family member needs a scheduled appointment of their own.