Norfolk

Global Entry Interview and Appointment Guide

How to find a Global Entry Appointment

For the most up to date information regarding the Global Entry Program visit the official Global Entry Website

Global Entry is a program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports. At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification, and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.

1. Submit your application

The first step to obtaining Global Entry is to submit an online application through the Trusted Traveler Programs (TTP) website. Ensure you provide accurate information and complete all required fields. The application includes personal information, passport details, employment history, and travel history.

2. Wait for Conditional Approval

After submitting your application, CBP will review it to determine your eligibility for Global Entry. If your application is conditionally approved, you'll receive a notification via your TTP account. This approval does not guarantee enrollment but indicates that you have met the initial criteria.

3. Schedule Your Interview

Once conditionally approved, log in to your TTP account to schedule your Global Entry interview. You'll need to select a convenient enrollment center and appointment time. Interview locations vary, with many available at major airports and other designated sites across the country. It's essential to schedule your interview as soon as possible to secure your preferred date and time.

4. Wait for Final Approval

Attend your scheduled Global Entry interview at the designated enrollment center. During the interview, a CBP officer will verify your identity, review your application, and ask questions related to your travel history and eligibility. After a successful interview, you'll typically receive final approval for Global Entry within a few days.

U.S. Customs House

101 E Main St

Norfolk, VA 23510

Phone Number

Directions

Directions to Port Office Points South Take I-95 North toward Richmond. Exit at US-58 East toward Emporia/Norfolk. Proceed approximately 68 miles. Take ramp toward I-264 East/Portsmouth/I-64/Norfolk/US-13 North/VA Beach. Merge onto I-664 South/Hampton Roads. Merge onto I-264 East toward Portsmouth/Norfolk. Exit at Waterside Drive. Continue on waterside drive and make right turn onto Martin’s Lane. Turn left on East Main Street to Customhouse (1 block on left). Points North Take I-95 South toward Richmond, VA. Exit at I-295 South toward Rocky Mount. Exit at I-64 East toward Norfolk/Virginia Beach. Stay on I-64 and proceed through the Hampton Roads Bridge Tunnel. Continue on I-64 to the exit for I-264 West toward Norfolk. Continue on I-264. Exit at Waterside Drive. Continue on waterside drive and make right turn onto Martin’s Lane. Turn left on East Main Street to Customhouse (1 block on left). This is located directly across from the Hilton Norfolk The Main hotel. UPON ARRIVAL TO THE U.S. CUSTOMHOUSE YOU WILL SEE THE GRANITE STAIRS, THE PUBLIC DOOR IS TO THE LEFT OF THE STAIRS ON THE GROUND/ STREET LEVEL. There is no public parking available at the U.S Customhouse but there are several city owned parking garages close by. The closest being Town Park Garage at 110 West Main Street, Norfolk, VA 23510 and the are meters on the street that may be available. Please log into https://www.norfolk.gov/445/Parking-Rates for current rates.

Notes

Be advised, in the event of a federal government shutdown all global entry appointments will be cancelled until further notice. Please ensure you bring your current passport and state ID i.e. Drivers License, Real ID card. The lobby of the U.S. Customhouse has limited seating. Additionally, there are no public restrooms available. The entrance for applicants is on the Street Level. The Norfolk, VA Enrollment Center is open 7 days a week. By appointment only, no walk-ins will be allowed.