The San Juan Enrollment Center sits inside Luis Muñoz Marín International Airport (SJU) in Carolina, Puerto Rico, just east of San Juan proper and a short drive from Isla Verde and Loíza. The office itself has a name that trips up first-time visitors: it's on an interior patio called "La Placita de Aerostar," not in a spot marked with the usual CBP signage, so it's worth reading the directions below rather than just wandering the terminal. Confirm the airport's location on Google Maps before you head over.
No available appointments at San Juan Enrollment Center?
Interview slots at SJU can be tight, especially with year-round tourist and cruise traffic feeding demand. Rather than refreshing the Trusted Traveler Programs site by hand, savvy travelers set up Snapslot to send a real-time text the moment a cancellation opens up, so they can grab it before anyone else does.
Knowing the Global Entry Application Process
- Submit Your Application: Create a Trusted Traveler Programs account and submit the Global Entry application with the fee.
- Await Conditional Approval: CBP reviews your background before clearing you to schedule an interview.
- Schedule Your Interview: Slots at SJU fill up fast. If nothing is open, Snapslot can alert you the moment a cancellation appears.
- Attend Your Interview: A CBP officer reviews your documents and travel history at La Placita de Aerostar.
- Await Final Approval: Most applicants hear back shortly after the interview.
Preparing for your interview
Bring your passport book (not a passport card), plus your conditional approval letter and a list of every country you've visited in the last five years. The interview is mostly an honesty check, confirming that your answers in person match your application, so answer plainly. Dress professionally, as you would for any appointment with a federal officer.
Getting to your appointment
Parking at San Juan Enrollment Center
If you're driving to the airport rather than arriving on a flight, park in the multi-level garage and head down to the first level. Follow the numbered grey columns toward column eight, which leads directly into the interior patio where the office sits. If you're arriving on an international flight instead, follow the baggage claim exit, and (unless you're on JetBlue) a set of double doors opens onto the same patio, with the office on the right.
Taking Public Transit to San Juan Enrollment Center
Puerto Rico's Tren Urbano rail line doesn't reach SJU, so public transit to the airport is limited. Taxis are available at dispatch stands outside the terminals, with posted flat rates for trips within designated tourist zones, though drivers generally expect cash. Uber also operates island-wide and tends to be the more predictable option for travelers coming from San Juan, Isla Verde, or Loíza for a single timed appointment.
No available appointments?
Check the Trusted Traveler Programs site directly for openings, or let Snapslot watch it for you. If you have any trouble finding La Placita de Aerostar once you're inside the terminal, the office also takes phone calls for directions.
Skip the manual refreshing: Snapslot texts you the moment a San Juan cancellation opens up.