You can reschedule or cancel a Global Entry interview through your Trusted Traveler Programs (TTP) account or CBP's Trusted Traveler app, and inside the 24 hours before your appointment you need to call CBP. CBP's app page says applicants can "view, schedule, reschedule, or cancel enrollment center appointments," and CBP's FAQ tells applicants to contact the information center at 1 (877) 227-5511 to cancel or reschedule within 24 hours. If you just need a different time, rescheduling is the straightforward way to change it.
Reschedule or Cancel Step by Step
- Check how soon your appointment is. If it is more than 24 hours away, use your TTP account or the app. If it is within 24 hours, call the CBP Information Center at 1 (877) 227-5511, which CBP says handles cancellations and reschedules inside that window.
- Log in to your TTP account or open the Trusted Traveler app. Find your scheduled interview. The exact buttons can change, so follow the prompts on your application.
- Choose a new slot instead of cancelling first. Use the reschedule option rather than cancelling and booking again, so you never end up without an appointment. Popular centers fill quickly, so compare nearby centers on our wait-time page first.
- Confirm the new details. Check the confirmation for the new date, time, and center, and read any location notes. Centers can list their own instructions about documents, arrival time, and guests.
If you complete Enrollment on Arrival instead
You do not need to cancel your enrollment center appointment yourself. CBP's FAQ says your scheduled interview is canceled automatically after you complete the Enrollment on Arrival process. Read our guide to Global Entry Enrollment on Arrival to see whether it works for your trip.
What happens if you cancel
CBP's published FAQs do not spell out what canceling does to your application, so if you are unsure, call the CBP Information Center before you cancel. Fees are a separate matter: CBP says the $120 Global Entry fee is non-refundable, even if an application is denied.
Rescheduling to an earlier date
A common approach is to book the earliest slot you can find and keep checking for something sooner, as Thrifty Traveler's guide also suggests. Cancellations open up unpredictably. Snapslot watches the CBP scheduler and texts you the moment a cancellation opens at the enrollment centers you choose, for a one-time $20 fee, so you can reschedule to the earlier slot before it is gone.
Frequently Asked Questions
Can I reschedule a Global Entry interview online?
Yes. CBP says the Trusted Traveler app lets applicants reschedule enrollment center appointments, and your TTP account is where your interview was scheduled.
How do I cancel a Global Entry interview within 24 hours?
Call the CBP Information Center at 1 (877) 227-5511. CBP's FAQ says to contact the information center to cancel or reschedule within 24 hours of your appointment.
Do I have to cancel my appointment if I do Enrollment on Arrival?
No. CBP says your scheduled interview is canceled automatically after you complete the Enrollment on Arrival process.
Is the Global Entry fee refundable if I cancel?
CBP says the fee is non-refundable, even if an application is denied. CBP's FAQ does not describe refunds for canceled interviews, so ask the CBP Information Center if you have a specific situation.
Do I need an appointment at all?
Usually, but a few routes do not require one. See our guide to whether you need an appointment for a Global Entry interview.
